vx-) is stored in our database so the gateway can authenticate your requests. Keep it secret. If you think it leaked, tell us and we replace it.VantixCloud is operated under the VantixCloud name and does not publish a legal entity. Sapporo (Telegram @sapporo168, [email protected]) handles quotes, payments and support. Because we are an anonymous operator, all services are prepaid, so you never extend credit to us.
Why is everything prepaid?Prepayment means you never carry credit risk on us: you pay for what you are about to use, you can start small, and there is no contract lock-in. API usage is deducted from your balance per token; there is no overdraft.
How do I know a USDT address is really yours?Only pay to the address shown on your quote page on vantixcloud.com, on the TRC20 network. If an address reaches you any other way, confirm it with @sapporo168 first. We never ask for private keys, seed phrases or 2FA codes.
Do you store my prompts and responses?No. The gateway forwards requests to the upstream model provider and returns the response; we record only usage per key (balance, spend, number of calls, last use). The upstream provider processes requests under its own terms.
What happens if the API stops working?The API returns an error and our team is alerted automatically. Message Sapporo on Telegram @sapporo168 with the time and error text. Availability follows the upstream vendor's terms; we coordinate with suppliers and switch routes where possible.
Can I get a refund?Refunds follow our Terms of Service: prepaid balances are non-refundable except where the law requires it or a refund is agreed in writing, and if we discontinue a service the unused balance for that service is refundable.